Customer Service

SERVICE HOTLINE

You can reach our service hotline at 044 545 34 84 from Monday to Friday 9h00 to 12h00 and 14h00 to 17h00 or use the contact form.

FREQUENTLY ASKED QUESTIONS

We have collected the most frequently asked questions for you here, along with the answers.

GUARANTEE

Cornilleau guarantees both INDOOR and OUTDOOR tables for a period of 3 years and 10 years for OUTDOOR laminated panels (guaranteed against any distortion, peeling or fading of white stripes).

The guarantee is applicable for replacement of the part that has been deemed defective by our team. The guarantee doesn’t apply for the following cases:

  •          Normal part wear
  •          Wrong assembly of the part
  •          Lack of maintenance
  •          Use of corrosive products for maintenance
  •          If the safety and user guidelines hasn’t been properly followed
  •          If the table collapse due to strong wind in a folded position
  •          If the table has been put upside down or carried alone
  •          Any other external factor non-related to the quality of the table

Use of guarantee - Please send us an inquiry by email or letter describing the defect and stating the full reference and serial number of the table (located on the top right corner under the panels).

Please provide: the table invoice and corresponding pictures of the defective part.

The guarantee doesn’t include the delivery of the replacement.