Return Policy

CONDITIONS FOR RETURN

As a rule, there is no general right of return. However, we offer you a 14-day right of exchange. Items can be sent back within 14 days after receipt of delivery and the money will be reimbursed to you in the form of a product voucher. However, the return must be coordinated in advance, and recall requires written approval from us. The product must be complete, undamaged, unused and in its original packaging. Products which are used, assembled or not in their original packaging are excluded from the right of exchange.

RETURN OPTION

Please do not send any items back to us without prior arrangement. We request you to place the delivery slip or your order number in the package. In case of concerns, please send us an e-mail beforehand to team@tischtennis-shop.ch or contact us via our service hotline. In order to guarantee a smooth process, we kindly request you include a short letter specifying the reasons for the return and to send this along with the order in its original packaging to Tischtennis-Shop.ch - tnt-graphics AG, Neue Winterthurerstrasse 15, 8305 Dietlikon.

SERVICE HOTLINE

You can reach our service hotline at 044 545 34 84.