Shipping at home
For orders with a value of more than 200.00 CHF we do not charge postage or shipping. Otherwise, 10.00 CHF will be charged per order. Goods will generally be shipped at the latest within 24 hours upon receipt of payment via courier service, mail or truck transport. Goods will be delivered onto the property. Delivery into houses or apartments is not a component of delivery. For special delivery requests such as upper-floor deliveries or two-person deliveries, we ask you to make a request. These will be charged according to effort/time and distance. Upon provision for shipment, risk is transferred to the customer. Claims to compensation for damages due to delayed delivery are excluded. Exchanges and complaints can only be considered within 8 days upon receipt of the goods. Cancellation must be effected in writing or by returning the delivered goods. A copy of the order documents must be included with all returns.
If you require a more urgent delivery of your order, you can contact us up to 1 hour after order receipt (respond to your order by e-mail, we will send a confirmation! Or by phone) and indicate delivery for the next day (for orders/payment before 12:00 noon).
For customer services in Switzerland please contact us:
Phone: 071 620 00 25